Technical Account Manager (Identity & Access Management) at AccessOwl | Y Combinator

AboutWhat Happens at YC?ApplyYC Interview GuideFAQPeopleYC BlogCompaniesStartup DirectoryFounder DirectoryLaunch YCStartup JobsAll Jobs◦ Engineering◦ Operations◦ Marketing◦ SalesInternshipsStartup Job GuideYC Startup Jobs BlogFind a Co-FounderLibrarySAFEResourcesStartup SchoolNewsletterRequests for StartupsFor InvestorsVerify FoundersHacker NewsBookfaceOpen main menuApply for W2026 batch.ApplyAccessOwlManaging your Employees' Access to SaaSTechnical Account Manager (Identity & Access Management)$70K - $120K•0.01% - 0.40%•US / CA / Remote (US; CA)Job typeFull-timeRoleOperationsExperience3+ yearsVisaUS citizen/visa onlyConnect directly with founders of the best YC-funded startups.Apply to role ›Philip EllerFounderPhilip EllerFounderAbout the roleTL;DR: You want to work directly with IT and security teams at some of the world’s fastest growing companies, helping them implement, optimize, and expand AccessOwl. You enjoy solving technical problems, guiding integrations, and shaping how a startup delivers value after the deal closes.
🦉 Who we are
AccessOwl is building the first AI native Access Governance Suite. We make it radically easier for IT and security teams to manage SaaS access, stay compliant, and eliminate shadow IT, without the overhead of traditional identity systems.
We founded AccessOwl out of frustration with manual onboarding, offboarding, and compliance workflows that slow companies down. By combining automation with agentic AI, we are redefining how modern IT admins govern SaaS.
We are a profitable, Y Combinator backed startup working with companies like Harvey AI, Monarch, and Motion. Our team is customer centric, pragmatic, and ambitious.
🏗️ Your responsibilities

Own post sale relationships, serving as the primary technical and strategic partner
Guide customers through onboarding, implementation, and deeper technical adoption of AccessOwl’s platform
Translate customer requirements into configurations, integrations, and recommended architectures
Troubleshoot and resolve issues in collaboration with engineering and product
Proactively monitor account health, mitigate risk, and identify opportunities to broaden usage
Advocate for customers internally, providing structured feedback that shapes the roadmap

🎯 That’s you

3+ years of experience in IT administration, IT helpdesk - MSP experience is a plus - as well as experience in a customer facing position (i.e. Genius Bar or similar)
Solid understanding of IT, identity, and SaaS ecosystems such as Google Workspace, Okta, Microsoft Entra, SSO, SCIM, or adjacent tooling
Nice to have: First hand experience with SOC 2 or ISO27001 requirements around access controls
Excellent communicator who can engage confidently with CTOs, IT admins, InfoSec teams, or non technical stakeholders like HR and operations
Hands on problem solver who enjoys digging into technical challenges instead of routing tickets elsewhere
Builder mindset and comfortable using automation tools like Zapier or n8n to remove repetitive work
Thrives in a startup environment with evolving processes and wants to shape, not just follow

🙅 You may not be a good fit if…

You prefer working behind the scenes. This is a high touch, customer facing role.
You only want to do strategic check ins but avoid hands on problem solving
You expect rigid SOPs and predefined playbooks instead of helping create them

🔥 What we offer

Remote first in North America with flexible working hours
Yearly international team retreats to collaborate and celebrate wins such as Madeira (Portugal), Berlin (Germany), or San Francisco
Opportunity to shape the account management function at an early stage, profitable startup

⚡ Why us

We are building an entirely new category which is AI native Access Governance
You will work closely with founders and a small, ambitious team that pushes you to grow fast
We are backed by Y Combinator, profitable with strong traction
We focus on impact, pragmatism, and building processes that actually work for customers, not busywork

📅 About the interview
To apply, include three sentences on what personally got you interested in talking to us. Skip the generic stuff. We want to hear your real motivation.
About AccessOwlAccessOwl revolutionizes how businesses manage SaaS applications. Our mission is to simplify SaaS access, spending, and compliance, providing the easiest way to centrally manage apps and user access. AccessOwl replaces Okta, outdated ticketing systems, and spreadsheets, fundamentally transforming how modern IT admins work.
We founded AccessOwl out of frustration with the inefficiency caused by SaaS companies exploiting the SSO Tax, which made onboarding and offboarding manual and time-consuming. Our innovative approach leverages RPA and agentic AI workflows to change this.
We are a fully remote, customer-centric team dedicated to solving real problems for IT and security teams.
Our goal is to build a sustainable business while delivering an exceptional experience our customers genuinely love.
AccessOwlFounded:2022Batch:S22Team Size:10Status:ActiveLocation:Berlin, Germany FoundersPhilip Eller FounderPhilip Eller FounderMathias Nestler FounderMathias Nestler FounderFooterY CombinatorProgramsYC ProgramStartup SchoolWork at a StartupCo-Founder MatchingCompanyYC BlogContactPressPeopleCareersPrivacy PolicyNotice at CollectionSecurityTerms of UseResourcesStartup DirectoryStartup LibraryInvestorsSAFEHacker NewsLaunch YCYC DealsMake something people want.ApplyTwitterTwitterFacebookFacebookInstagramInstagramLinkedInLinkedInYoutubeYouTube© 2025 Y Combinator

AccessOwl is seeking a Technical Account Manager (Identity & Access Management) to play a pivotal role in shaping the success of their rapidly growing SaaS platform. This full-time, remote position, backed by Y Combinator, offers the opportunity to directly collaborate with IT and security teams at some of the world’s fastest-growing companies, providing strategic guidance, technical support, and proactive account management. The Technical Account Manager will serve as the primary technical and strategic partner, guiding customers through all stages of the AccessOwl journey, from onboarding and implementation to deeper technical adoption and expansion of usage.

The ideal candidate possesses 3+ years of experience in IT administration or MSP environments, coupled with a customer-facing background—demonstrating an ability to engage confidently with technical and non-technical stakeholders, including CTOs, IT admins, and InfoSec teams. Strong knowledge of IT, identity, and SaaS ecosystems, such as Google Workspace, Okta, Microsoft Entra, SSO, SCIM, or related tools, is critical. Further, experience with SOC 2 or ISO27001 requirements around access controls is a significant plus.

Beyond technical proficiency, this role demands a builder mindset, leveraging automation tools like Zapier or n8n to streamline workflows and reduce repetitive tasks. The candidate should thrive in a startup environment, recognizing the need to shape processes rather than simply following pre-defined protocols. A proactive approach is expected, involving ongoing account health monitoring, risk mitigation, and identification of opportunities to broaden AccessOwl's impact. Effectively translating customer requirements into configurations and recommended architectures is a key responsibility, alongside troubleshooting technical issues in collaboration with engineering and product teams. Furthermore, the Technical Account Manager will champion customer feedback internally, driving roadmap decisions based on real-world needs.

AccessOwl’s mission is to radically simplify SaaS access management, tackling the inefficiency caused by the “SaaS Tax” through an AI-native approach. This role directly contributes to transforming how modern IT admins work, replacing traditional, manual processes with automated workflows. The backing of Y Combinator provides a stable and ambitious foundation, while a small, team focused on customer impact allows for growth and ownership. This position represents a unique opportunity to influence the direction of an innovative startup, working closely with founders and a team dedicated to building a sustainable and impactful business. Philip Eller and the team at AccessOwl are focused on building a new category that changes how enterprise software is managed.