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Microsoft fixes bug that broke Windows File History backup feature

Recorded: Sept. 24, 2026, 9 a.m.

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Microsoft fixes bug that broke Windows File History backup feature

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HomeNewsMicrosoftMicrosoft fixes bug that broke Windows File History backup feature

Microsoft fixes bug that broke Windows File History backup feature

By Sergiu Gatlan

September 24, 2026
04:14 AM
0

Microsoft has fixed a known issue that breaks the built-in File History backup feature on some Windows systems after installing the September 2026 security updates.
File History, introduced in Windows 8 and later replaced by Windows Backup, automatically backs up the user's account profile (Documents, Music, Pictures, Videos, and Desktop) to an external hard drive, such as a USB flash drive, or a network storage location (NAS) and then lets them restore accidentally deleted or damaged files using an older version from hours, days, or weeks ago.
In a Saturday service alert seen by BleepingComputer, Microsoft warned that the automated backup feature might stop working after installing this month's security updates and triggering application crash events in Event Viewer referencing FileHistory.exe and KERNELBASE.dll.
On impacted systems running Windows 10 21H2 or later, Windows 10 Enterprise LTSC 2016/2019, and Windows 11 23H2 and later, users are also seeing "Reconnect your drive" alerts even though compatible backup drives are connected and working properly.
Other symptoms include previously backed-up files showing "No previous version available" and the "Last Backup" timestamp not updating.
"After installing the September 2026 Windows security update [..], some customers using File History, might be unable to create or update backups," Microsoft said. "File History, available through Control Panel > System and Security > File History, is used to back up files to an external drive or network location."
Fixed in September 2026 preview update
On Tuesday, Microsoft said the known issue has been fixed for Windows 11 customers and is rolling out with this month's KB5124006 and KB5124010 optional cumulative updates for devices running Windows 11 26H1 and Windows 11 24H2/25H2, respectively.
"This update addresses an issue where File History might fail to back up or restore files to an external drive or network location," Microsoft said.
"We recommend you install the latest update for your device as it contains important improvements and issue resolutions, including this one."
Windows users who don't want to install the optional updates will get the fix with next month's Patch Tuesday updates, which will roll out on October 13.
One week ago, Microsoft also released out-of-band updates to fix Hyper-V problems, Remote Desktop Services failures, and USB audio issues triggered by the September Patch Tuesday security updates.
Days later, it also shared a temporary fix for a bug that prevents some Windows 11 users from logging in with valid domain credentials after installing the same buggy updates.

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Related Articles:
Microsoft: September updates break File History backup featureMicrosoft fixes bug behind ‘Defender Antivirus is turned off’ alertsWindows 11 24H2 Home and Pro reach end of support in OctoberMicrosoft: September updates cause RDS failures on Windows ServerMicrosoft asks users to ignore 'Antivirus is turned off' errors

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Sergiu Gatlan
Sergiu is a news reporter who has covered the latest cybersecurity and technology developments for over a decade. Email or Twitter DMs for tips.

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Microsoft addressed a known issue that disrupted the functionality of the built-in File History backup feature across certain Windows systems following the installation of the September 2026 security updates. File History is a feature integrated into Windows 8 and later designed to automatically back up user account profile contents, including Documents, Music, Pictures, Videos, and Desktop folders, to external storage such as USB drives or network storage locations like NAS, allowing users to restore previously deleted or damaged files. Prior to the fix, installing these security updates reportedly caused application crashes, evidenced by events in the Event Viewer referencing FileHistory.exe and KERNELBASE.dll.

Impacted systems running Windows 10 21H2 or later, Windows 10 Enterprise LTSC 2016/2019, and Windows 11 23H2 and later experienced various symptoms stemming from this bug, including erroneous "Reconnect your drive" alerts despite compatible backup drives being connected and functional, the display of messages indicating that no previous version of files was available, and the failure of the "Last Backup" timestamp to update correctly. Microsoft acknowledged that these updates could prevent customers from successfully creating or updating their File History backups.

The resolution for this issue was provided through a fix rolled out in the September 2026 preview update, along with optional cumulative updates, specifically KB5124006 and KB5124010, which addressed the fault for devices running Windows 11 26H1 and Windows 11 24H2/25H2, respectively. Microsoft recommended that users install the latest update to ensure important improvements and issue resolutions were applied. Alternatively, users who choose not to install the optional updates are advised that the fix will be included in the subsequent monthly Patch Tuesday updates scheduled for October 13. Furthermore, in addition to the File History resolution, Microsoft released out-of-band updates to correct other related issues stemming from the September Patch Tuesday security updates, including problems with Hyper-V, Remote Desktop Services failures, and USB audio issues. A temporary fix was also provided to resolve a bug that prevented some Windows 11 users from logging in using valid domain credentials after the installation of the same updates. The article was reported by Sergiu Gatlan.